Multi-stage facilitation of a strategy process with the programme leads. NGO reality: many voices, tight budget, high urgency, and an outcome that actually gets carried, not just signed off.
NGO · internal·
Project / 2024
Urban Innovation Vienna
UIV
User-centred evaluation of public services
Supporting the development of a new service structure and public communication for the City of Vienna. Clear goal: finding ways not just to gather new insights, but to let them drive actual change.